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Tel: 0800 9775648 Fax: 0845 2991600 Email: sales@finchleycourt.co.uk

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F.A.Q.’s

Why Finchley Court

Finchley court has over 15 years of experience and from the beginning has always listened and tailored its services to its customers requirements.

What will Finchley Court do for me?  

What ever the time or day your call will be answered by a professional who will be trained and supported by our system scripts uniquely created for your selves.

Will I receive my own dedicated telephone number?

Finchley Court will  provide you with a dedicated number of a type (0800, 0870, regional ) which will suit you requirements.

How will I be notified about by messages

You Choose we have the ability to call, Fax, Text, or Email you at a frequency that works for you.

How do I divert my phone to you?

Diverting your calls to Finchley Court is a simple task. All you need to decide is whether you want to divert all calls, calls if your line is engaged, calls after a certain number of rings, or a combination of the latter two options.

What customer service will you provide?

We plan to work with you, every Finchley Court client has 24/7 access to a shift manager. We regularly review our services and contact you to ensure that together we are sure that you are receiving a package which is meeting your needs

How will the operator know what to do with the call?

When a call comes in on your number, a screen pops up in front of the operator who is then guided by your requirements. Our staff are trained to understand how you run your business and will also ask additional questions in order to provide quality information avoiding an engineers recall

How long does it take to answer my calls.

We are normally able to answer calls within 5 rings, our performance levels are monitored in real time and if required our stand by staff are brought into force.