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Finchley Court , 210-
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About Us
Finchley Court is one of the oldest privately owned call centres in the UK. Although our client base covers a wide variety of business types, we have specialised and have become leader in the provision of service / help desk and facility management. This has been achieved by developing a sophisticated, but easy to use system that enables our telephonists to take a balanced and measured response to complex engineering problems
Our System allows all incidents to be recorded on a bespoke computer system designed by our IT department. The system aids telephonists to be accurate and efficient when speaking to your customer. Each message is logged in date and time order so an operator will have a history of events relating to an incident as they speak. This enables the operator top have a meaningful conversation with your customer. The data base can be used to gather information and produce bespoke reporting for our clients.
Our Telephone system has a facility for each client to promote their company with a voice over. Calls are monitored to ensure adequate staffing at all times . We can also produce on demand performance reports for each customer.
Our Staff are hand picked from the best the industry can offer, they further attend regular training programmes and are encouraged to be part of your team, working with your staff to ensure a seamless transfer for your customers.
Our Capacity currently we are handling on average 14,000 calls per month. With our robust systems and trained staff we are able to exceed this total and are always looking for new business.
Our Customers trust us to handle their calls, 75% of our clients have been with us for 8 or more years.
Finchley court has a straight forward approach to business with an easy to understand billing system, and place great importance on ensuring that your customers receive the best possible service within their contractual rights. All staff at Finchley court appreciate the trust that our clients place in us when we become their front line.